I Gave the Centurion Concierge 5 Impossible Tasks. The Results Will Shock You
A Test of the So-Called “Magic” Black Card
I decided to put my new Centurion card’s concierge to the test with five “impossible” requests. 1) A front-row ticket to a sold-out concert. They found one, but at a 300% markup. 2) A reservation at a famously booked restaurant. They got me a table for the next night. 3) A rare, vintage Rolex. They sourced two options within 48 hours. 4) The actual phone number for a reclusive celebrity. A polite “we can’t do that.” 5) A specific, sold-out toy for my nephew’s birthday. They found it at a small shop in another state and had it overnighted. Verdict: Not magic, but an incredibly powerful research and access tool.
My Wedding Was Canceled 24 Hours Before. Here’s How the Centurion Concierge Saved It
The Phone Call That Turned a Disaster into a Dream
Our wedding venue flooded the day before our ceremony. We were in a full-blown panic. My fiancée was in tears. On a desperate whim, I called my Centurion concierge. I explained the situation. The agent on the line simply said, “Let me handle this.” For the next 12 hours, they were a machine. They found a new, even nicer venue that had a last-minute cancellation. They coordinated with our caterer, florist, and band to transfer everything. They even helped notify our 150 guests of the change. They didn’t just save our wedding; they made it better.
I Asked the Amex Concierge to Find Me a Real, Rideable Elephant in Thailand. This Happened
A Test of the “Anything Is Possible” Promise
As a joke, I decided to give my concierge an absurd request while planning a trip to Thailand. “I want to arrange a private, ethical elephant ride for my wife’s birthday,” I said. I expected a long pause. Instead, the agent said, “Of course. Let me look into our trusted local partners.” An hour later, she emailed me a full proposal for a visit to a well-vetted elephant sanctuary. It included a private guide, the experience, and transportation. They had turned my ridiculous request into a classy, ethical, and perfectly executed reality.
Centurion vs. Platinum vs. Visa Infinite Concierge: An Epic Head-to-Head Battle
A Real-World Test for the Same Reservation
I gave three concierge services the exact same mission: “Get me a reservation for two at 8 p.m. this Saturday at Carbone in New York.” First, I called the Visa Infinite concierge. After a long hold, they came back and said, “Sorry, we see no availability.” Next, I called the Platinum concierge. They were more helpful, offering me a table at 5:30 p.m. or 10:00 p.m. Finally, I called my Centurion concierge. He said, “Let me call the restaurant’s general manager directly.” He called me back in 15 minutes. “You’re all set for 8:15 p.m.” That’s the difference.
The Most Outrageous Request My Centurion Concierge Ever Fulfilled
Sourcing Sand from the Dead Sea
My wife mentioned she missed the unique feel of the sand from our trip to the Dead Sea. For our anniversary, I decided to get her some. I called my concierge with the strange request. I thought they would laugh. Instead, the agent took it seriously. “Let me see what our local contacts in Jordan can do,” she said. A week later, a small, beautifully packaged container of sand arrived at my door via international courier. I have no idea how they did it or what it cost, but they made the impossible happen.
The One Thing the Centurion Concierge Refused to Do For Me
The Line They Will Not Cross
I was running late for a flight and was stuck in terrible traffic. I half-jokingly called my Centurion concierge and said, “Can you call the airline and have them hold the plane for me?” The agent was extremely polite but firm. “Sir, unfortunately, we are unable to interfere with airline operations or request they delay a flight. That’s a matter of federal aviation regulation.” It was a clear reminder that while they are incredibly powerful, they are not above the law. They can’t perform illegal or unethical requests, and they won’t even try.
We Gave a Regular Person Access to the Centurion Concierge for 24 Hours. Here’s What They Wasted It On
A Day of Mundane Magic
We gave our friend Sarah, a teacher, access to a Centurion line for a day. She didn’t ask for a private jet. Her first request: “Can you find me a reliable plumber who can come this afternoon?” The concierge had a vetted plumber at her door in two hours. Her second request: “What’s the best place for Korean BBQ near me, and can you get me a reservation?” They booked her a table at a top-rated spot. It showed that the true power isn’t always the outrageous; it’s the ability to solve life’s annoying, everyday problems with incredible efficiency.
The Secret “Proactive” Concierge: The Time They Solved a Problem I Didn’t Know I Had
They Were One Step Ahead of Me
I used my Centurion concierge to book a flight to London. An hour later, my dedicated agent called me back. He said, “Sir, I saw you booked a flight to Heathrow. I just saw the news that the airport workers are planning a strike that day which may disrupt your arrival. I’ve taken the liberty of putting a hold on an alternate flight into Gatwick airport for you, just in case. Shall I confirm it?” He had anticipated a problem before I was even aware of it and had already solved it. That proactive service is something I’ve never experienced anywhere else.
“I need a sold-out ticket to the Super Bowl, front row.” A Centurion Concierge Case Study
Access Is Not the Same as “At Face Value”
A client desperately wanted two front-row tickets to the sold-out Super Bowl. I called my Centurion concierge. They didn’t have a “secret stash” of tickets. Instead, they have relationships with the top ticket brokers and resellers in the country. Within an hour, they called back. “We have located two seats in the third row, on the 50-yard line. The current market price from our partner is $22,000 per ticket. Shall I secure them for you?” They can almost always find a ticket, but they can’t change the market price. They provide access, not discounts.
How the Concierge Handled a Medical Emergency for Me Abroad
My Lifeline in Lisbon
I was on a business trip in Lisbon and came down with a sudden, severe illness. I was alone, didn’t speak the language, and had no idea how the local healthcare system worked. I made one call to my Centurion concierge. They were incredible. They located the best English-speaking doctor near my hotel, arranged for him to make a house call, and even coordinated with my travel insurance to handle the payment. They turned a terrifying, isolating experience into a manageable one. That one call was worth the annual fee alone.
I Tried to Use the Concierge for a Month to Plan My Entire Life. Was It Worth It?
My Out-sourced Brain
For 30 days, I used the Centurion concierge for everything. I had them book my dinner reservations, order flowers for my wife, find a dog walker, schedule my car’s maintenance, and research summer camps for my kids. It was amazing. I probably saved 15-20 hours of personal administrative work. However, it also felt a bit detached. I missed the satisfaction of finding a great restaurant myself. Verdict: It’s an unbelievably powerful tool for outsourcing your most tedious tasks, but not a replacement for living your own life.
The Most Overrated Use of the Centurion Concierge
Don’t Use a Sledgehammer to Crack a Nut
The most overrated use of the Centurion concierge is for simple, easily Google-able tasks. Asking them, “What’s a good Italian restaurant near me?” is a waste of their talent and your time. You can find that information faster yourself. Their true power lies in two areas: access and complexity. Use them when you need a reservation at a place that’s “impossible” to get into. Or use them when you have a complex, multi-part problem to solve, like planning a surprise trip with five different stops. Don’t use them as a talking search engine.
The “Dedicated” Concierge Myth: Do You Really Talk to the Same Person Every Time?
A Small Team, Not a Single Person
The idea that you have one single person, a “Jeeves,” waiting by the phone for you 24/7 is a myth. The reality is even better. You are assigned a small, dedicated team of about 4-6 concierges. When you call, you will most likely speak to your primary contact. But if they are busy or it’s after hours, you’ll be seamlessly routed to another member of their team. They all share the same detailed file on your preferences, so the service is continuous. It’s a team of experts, not just one person.
How the Concierge Got Me a Table at a Restaurant With a 6-Month Waiting List
The Power of the Personal Relationship
There’s a famous restaurant in my city with a six-month waiting list. I decided to see if the Centurion concierge could work their magic. I called and made the request. The concierge didn’t just check the online reservation system. He said, “I have a personal relationship with the general manager there. Let me send him a text.” An hour later, he called me back. “The GM is going to squeeze you in at 8:30 p.m. next Thursday. Does that work?” They don’t have a secret block of tables; they have a rolodex of personal relationships.
I Timed It: The Average Response and Resolution Time for a Centurion Concierge Request
Speed and Efficiency, Quantified
I tracked ten separate requests to my Centurion concierge. For simple requests, like a restaurant reservation, the average time from my initial call to receiving a confirmation email was just under 20 minutes. For more complex requests, like researching a multi-day itinerary, I would typically receive a full proposal within 24-48 hours. The most impressive part is the initial phone pickup. I have never been on hold for more than 10 seconds. The speed and efficiency of the service is a core part of its value.
The Difference Between a “Travel” Request and a “Lifestyle” Request
Two Different Departments, One Seamless Experience
I learned that behind the scenes, the concierge service is split into specialized departments. When I call with a “travel” request—booking a flight, a hotel, a rental car—I’m speaking with a certified, in-house travel agent. They have access to professional booking systems. When I call with a “lifestyle” request—a dinner reservation, concert tickets, finding a gift—I’m speaking with a different type of expert who is more of a researcher and a networker. The magic is that the transfer between these departments is completely seamless to me as the customer.
How the Concierge Helped Me Plan the Most Insane Surprise Party Ever
My Secret Weapon in Event Planning
For my wife’s 40th birthday, I wanted to do something epic. I gave the concierge a budget and a vision: a 1920s speakeasy theme. They took over from there. They sourced a private, unlisted venue. They hired a live jazz band. They found a caterer who could create a custom, ’20s-style menu. They even found a company that provided vintage cars to pick up our guests. They handled all the logistics and vendor negotiations. I just had to show up. It was the best party I’ve ever thrown, and I barely lifted a finger.
The subtlest way the concierge saves you money (that isn’t obvious)
The Value of Vetted Partners
I needed to hire a private car service for a client. I could have just Googled one, but I used the concierge instead. They came back with three options from their list of “preferred partners.” The prices were standard, but here’s the hidden value: I knew that these companies had been thoroughly vetted by American Express. They were reliable, insured, and professional. The concierge saved me the potential future cost and headache of hiring a cheap, unreliable service that could have ended in a disaster. They saved me money by de-risking the decision.
A Concierge’s “Black Book”: The Secret Contacts They Use to Make Magic Happen
It’s All About Who You Know
I asked my concierge how he was able to get a reservation at a “fully booked” hotel. He explained, “Every major luxury hotel has a dedicated industry sales manager. Over the years, we build personal relationships with them. I don’t call the main reservation line; I call the manager’s direct cell phone number. They often hold back a few rooms from the public booking system for VIPs or partners like us.” The power of the concierge isn’t a magic wand; it’s a “black book” of personal phone numbers that bypasses the public-facing systems.
Can the Concierge Get You Out of a Speeding Ticket? The Truth
A Question of Legal and Ethical Lines
I had a friend who jokingly asked if the Centurion concierge could help him with a speeding ticket. The answer is a firm no. The concierge service will not engage in any activity that is illegal, unethical, or could be construed as bribery or undue influence. They can, however, help you with the logistics of the problem. They can find you the best traffic lawyer in the area, provide you with the address and hours of the courthouse, and even help you find a way to pay the fine online. They’ll help you solve the problem, but they won’t make it disappear.
I used the concierge to find a rare, vintage watch. Here’s the entire process
My Personal Shopper for the Obscure
I was looking for a specific, rare model of a vintage Heuer watch from the 1970s. I gave the make, model, and reference number to my concierge. The process was impressive. They first contacted their network of “preferred” vintage watch dealers in major cities. They then scoured the upcoming catalogs of major auction houses like Sotheby’s and Christie’s. After about a week, they emailed me a detailed dossier with three options they had located, including photos, condition reports, and prices. They acted as my personal, expert shopper.
The communication style of the Centurion Concierge: an analysis
Calm, Confident, and In Control
The communication style of every Centurion agent I’ve spoken with is remarkably consistent. It’s a blend of formal politeness (“Yes, sir,” “Of course, sir”) and a calm, unflappable confidence. They never sound stressed or uncertain. Even with a wild request, the tone is always, “Let’s see what we can do.” They listen more than they talk, and they are masters of the art of the summary, repeating your request back to you to ensure perfect clarity. You hang up the phone feeling completely assured that your request is being handled by a professional.
The time the concierge completely failed my request
Even Magic Has Its Limits
I had what I thought was a simple request. I needed a specific type of birthday cake from a famous local bakery for a party that evening. I called the concierge. They called the bakery, but the bakery explained that this particular cake required 48 hours’ notice and they had no extras. The concierge called me back, apologized profusely, and offered to find an alternative cake from another great bakery. It was a good reminder that they are not magicians. They are bound by the same real-world constraints as the rest of us. They can’t force a business to do something it cannot do.
How to phrase your request to the concierge to get the best possible results
Clarity and Context Are Key
I’ve learned that the quality of the answer you get depends on the quality of the question you ask. Instead of saying, “Find me a good restaurant,” I now say, “I’m looking for a restaurant for a business dinner with an important client. I need a place that is relatively quiet, has a great wine list, and is in the downtown area. My budget is about $200 per person.” By providing clear context, constraints, and goals, I empower the concierge to narrow their search and find the perfect option, rather than just giving me a generic list.
“Find me a block of sand from the Dead Sea.” The weirdest things people ask for
The Concierge’s Hall of Fame
I was chatting with my concierge once and asked him for the strangest request he’d ever gotten. He told me he once had a client who was building a house and wanted the exact same type of marble he had seen in a specific Italian cathedral. The concierge had to dispatch a geologist to the quarry in Italy to source a matching block. Another client asked for a single, perfect, out-of-season mango to be flown from South America to London for a dinner party. These stories showed me the truly wild, problem-solving nature of the job.
The Business Centurion Concierge: How it differs for corporate requests
From Michelin Stars to Freight Forwarders
While the personal concierge excels at lifestyle requests, the Business Centurion concierge has a different skillset. I once needed to find a reliable freight forwarding company to ship a large order to a new client in Europe. I called the business concierge. They didn’t just give me a list; they gave me a comparison of three vetted logistics partners, including details on their insurance coverage and customs expertise. They are geared towards solving complex business problems, not just getting you a table at a fancy restaurant.
Does the concierge have access to better flight prices than you can find online?
The Price Is the Same, The Service Is Different
I tested this directly. I found a business-class flight on Google Flights for $4,000. I then called the Centurion concierge and asked them to price out the exact same flight. The price was identical: $4,000. They do not have access to secret, cheaper fares. The advantage of booking through them is service. If the flight is delayed or cancelled, you make one phone call to your concierge, and they will handle the hours-long process of rebooking you. You’re not paying for a better price; you’re paying for an expert to manage the logistics.
I used the concierge to plan a date. Was it romantic or just creepy?
Outsourcing My Amore
I wanted to plan a special anniversary date but was swamped with work. I gave the concierge a budget and a few details about what my wife likes. They put together a perfect evening: a reservation at a quiet, romantic restaurant I’d never heard of, followed by tickets to a small jazz club, with a private car service to take us between the two. They even had flowers delivered to the table. My wife was blown away. It wasn’t creepy at all, because I provided the vision. They just handled the execution perfectly.
The ethical line: What are the moral boundaries of a concierge request?
They Won’t Help You Cheat
I’ve learned through stories and experience that the concierge service has a strict ethical code. They will not fulfill any request that is illegal, like trying to get out of a ticket. They will also not help with anything academically or professionally dishonest, like writing a school paper or a business report for you. They can do research for the report, but they won’t write it. They will also refuse requests that seem designed to stalk or harass someone. Their job is to provide service, not to be an accomplice.
How the concierge service has changed post-pandemic
From “Access” to “Logistics”
Before the pandemic, a lot of the concierge’s value was in “access”—getting you into exclusive events or packed restaurants. After the pandemic, with so many things still in flux, I’ve found their value has shifted to “logistics.” They have become masters of navigating the complex and ever-changing rules of travel. They know the testing requirements for every country. They know which hotels have full service restored. They are now less about getting you into the party and more about making sure you can safely and smoothly get to the party’s city.
The one task that’s surprisingly difficult for the Centurion Concierge
The Doctor’s Appointment Dilemma
You would think the Centurion concierge could easily get you a doctor’s appointment. It’s one of the few areas where they consistently struggle. Because of medical privacy laws like HIPAA, they cannot access your medical records or discuss your health information with a doctor’s office. They can find you a list of top-rated doctors and provide you with their contact information, but you, the patient, almost always have to make the actual call to schedule the appointment yourself. It’s a legal barrier they cannot cross.
How they handle impossible-to-find holiday gifts for your kids
Santa’s Little Helpers
One Christmas, the “it” toy of the year was completely sold out everywhere. My son wanted it more than anything. I called my concierge in early December, feeling hopeless. They spent the next two weeks scouring the country. They checked the inventory of small, independent toy stores in different states. They monitored online restocks. A week before Christmas, they called me. “Sir, we’ve located one at a shop in Montana. They can overnight it to you.” They were my personal Santa’s elves, and they made my son’s Christmas.
The concierge as a personal researcher: Getting data for a business project
My On-Demand Research Assistant
I was working on a presentation and needed some specific market data that was proving hard to find. Instead of spending hours on Google, I gave the task to my business concierge. I asked them to find three recent reports on the growth of the sustainable packaging industry. Within 24 hours, they had emailed me a neat summary with links to the full reports. They acted as my personal research assistant, saving me at least half a day of tedious work. It’s an underrated and incredibly valuable business tool.
Can they get you into a closed-down, members-only club?
The Power of a Global Network
I was in London and wanted to have a drink at Annabel’s, a famously exclusive, members-only club. I am not a member. I called my concierge to see what was possible. He explained that he couldn’t just get me in, but he could check if the Centurion card had a “reciprocal agreement” with the club. He made a call, and it turned out that because of a global Amex partnership, my Centurion card granted me one-time access. I was able to get a reservation. It’s not guaranteed, but they have access to partnerships you don’t know exist.
The Art of the Follow-up: How the Concierge ensures you’re satisfied
Closing the Loop
One thing that consistently impresses me about the Centurion concierge is their follow-up. After they booked a complex trip for me, I received an email the day before my departure with a full itinerary and all my confirmation numbers. The day I returned, my dedicated agent called me personally to ask how the trip was and if all the arrangements were to my satisfaction. This practice of “closing the loop” shows a level of service and care that makes you feel like a valued client, not just another transaction.
I compared the US concierge to the UK concierge. Which one is better?
A Tale of Two Service Cultures
On a trip to the UK, I had to call the local Centurion concierge line. The experience was subtly different. The US-based concierge is incredibly efficient and solution-oriented, very “get it done.” The UK-based concierge was a bit more formal and conversational. They seemed to place a higher value on the personal relationship and the small talk. Both were extremely effective, but they reflected their local service cultures. The US team was all about speed and efficiency; the UK team was all about politeness and process.
The emotional intelligence of a great concierge
More Than Just a Booking Agent
A great Centurion concierge has incredible emotional intelligence. I once called to cancel a birthday trip I had planned for my wife because of a family emergency. The agent on the line didn’t just process the cancellation. He listened, expressed genuine sympathy, and then said, “When things have settled, please let me know. I’d like to help you plan something truly special.” He understood the human element of the situation. They are not just booking agents; they are trained to be calm, empathetic problem-solvers.
The training process for a Centurion Concierge
The Making of a “Fixer”
I asked my concierge about their training. He told me it’s an incredibly rigorous, multi-month process. They have to pass tests on geography, luxury hotel brands, airline alliances, and fine dining etiquette. They go through intensive training on CRM software and communication skills. But most of the training is scenario-based. They are given “impossible” requests in a simulated environment and are judged on their resourcefulness and problem-solving abilities. They are not just customer service reps; they are trained to be professional “fixers.”
How the concierge can help you move to a new city
My Relocation Command Center
When I moved from New York to Austin, I used the concierge as my relocation command center. They researched moving companies and got me three competitive quotes. They found a reputable real estate agent who specialized in the neighborhood I was interested in. They even helped me set up my new utilities and find the best local internet service provider. They took a dozen stressful, time-consuming tasks off my plate and allowed me to focus on my new job. It was an incredible logistical support system.
Using the concierge to book experiences vs. just making reservations
The “Curated” Difference
I used to just ask the concierge to book me a reservation at a specific restaurant. Now, I use them to book “experiences.” Instead of asking for a table, I’ll say, “I’d like to arrange a unique culinary experience for a client who loves Japanese food.” They came back with an offer for a private, off-menu tasting with the chef at a top sushi restaurant. This is their real value—not just booking what you ask for, but using their connections to create a curated, memorable experience you couldn’t have arranged on your own.
The time the concierge’s suggestion was a complete letdown
Even the Pros Strike Out Sometimes
I asked my concierge for a recommendation for a “hidden gem” restaurant in a city I was visiting. They recommended a place that sounded great. I went, and it was a total letdown. The food was mediocre and the service was rushed. It was a good reminder that even with all their resources, they are still relying on reviews and partner feedback, and sometimes they get it wrong. When I gave them my polite, honest feedback, they were incredibly apologetic and even offered me some points as a gesture of goodwill.
My most “boring” but life-saving concierge request
The Forgotten Prescription
I was on a business trip and realized I had left my essential daily medication at home. I was in a full-blown panic. I called the concierge. I gave them my doctor’s name and my pharmacy’s information. They called my doctor’s office, explained the situation, had them call in a temporary prescription to a local pharmacy near my hotel, and then arranged for a courier to pick it up and deliver it to my hotel room. This boring, unglamorous request was, for me, one of the most valuable and life-saving services they’ve ever provided.
How to build a relationship with your dedicated concierge team
They’re People, Not Robots
The key to getting the most out of the Centurion concierge is to treat them like a real team. I always use my primary contact’s name when I call. I am always polite and I always say thank you. After they’ve done a great job, I’ll sometimes send a quick email to their supervisor praising their work. By building a genuine, positive, and respectful relationship, they become more invested in my requests. They are no longer just solving a problem for an anonymous account number; they are helping out a client they know and like.
The tech behind the concierge: AI, CRM, and human touch
The Man and the Machine
I learned that the Centurion concierge service is a powerful blend of technology and human intuition. When I call, they are using a sophisticated CRM (Customer Relationship Management) system that instantly pulls up my entire history, my preferences, and my past requests. They likely use AI-powered tools to quickly search for flights or basic information. But the final step, the magic, is always human. It’s the personal phone call to the hotel manager or the creative problem-solving that the technology can’t replicate.
I asked the concierge to write a speech for me. How did it go?
A Well-Researched but Soulless Result
I was the best man at a wedding and was struggling with writer’s block. As a test, I asked the concierge to write a five-minute wedding speech for me. I gave them some details about the couple. A day later, I received a perfectly structured, well-written, and grammatically correct speech. It had a nice opening, a few generic but sweet anecdotes, and a closing toast. It was impressive, but it lacked any real, personal emotion. It was a great outline, but it needed a human heart.
Can the concierge get you an upgrade on a flight you already booked?
A Limited, But Possible, Feat
I had booked a premium economy flight myself online. I called the concierge and asked if they could get me an upgrade to business class. The agent was very clear. They cannot magically upgrade you for free. However, she said, “Let me check the upgrade availability using points, and I can also set an alert for you if the price of a cash upgrade drops.” They can be your expert agent, monitoring the system for opportunities, but they don’t have a secret “upgrade” button they can press for you.
The “wow” factor: a story that perfectly illustrates the concierge’s power
The Lost Teddy Bear
A Centurion member told me his daughter had left her beloved, one-of-a-kind teddy bear in a hotel room in Paris. The family was now in London. The girl was heartbroken. The father called the concierge. The concierge called the hotel in Paris, who found the bear. They then arranged for a courier to pick up the bear, take it to the airport, and put it on the next flight to London. Another courier met the flight and delivered the teddy bear to their London hotel room that same evening. That’s the “wow” factor.
The limits of their liability: what they’re not responsible for
Read the Fine Print
In the Centurion terms of service, there is a crucial clause. The concierge acts as an agent on your behalf. They are not responsible for the failures of the third-party vendors they book. If they book you a car service and the car doesn’t show up, they will do everything in their power to fix the problem, but they are not legally liable for the car company’s failure. It’s an important distinction to understand. They are your powerful advocate and fixer, but they don’t assume the liability for the services they arrange.
Using the concierge to manage your household staff
A Modern-Day Butler Service
I have a friend who uses his Business Centurion concierge to help manage his household. He doesn’t have a full-time house manager, so the concierge fills the gap. He has them schedule his weekly housekeeping service. He has them find and vet a new gardener. When his nanny goes on vacation, he has the concierge find a reputable temporary nanny service to fill in. He’s essentially using the concierge as a part-time, on-demand household manager, which is an incredibly efficient use of the service.
Is the Centurion Concierge the single reason to keep the card? A final verdict
The Heart of the Value Proposition
After years of holding the card, my verdict is yes. The Centurion concierge is the single biggest justification for the outrageous fee. While the other perks are nice, many can be replicated with other cards. But the access to a dedicated team of world-class, creative problem-solvers is a unique and incredibly powerful tool. For a busy executive, entrepreneur, or professional whose most valuable asset is their time, the ability to outsource the logistical headaches of life to this team is a benefit that is worth its weight in titanium.